Terms of Service
Last Updated: April 3, 2026
1. Massage Therapy Services
Sunisa Phlakla is a Registered Massage Therapist (RMT) registered with the College of Massage Therapists of Ontario (CMTO). All massage therapy services are provided in accordance with CMTO standards and regulations.
2. Appointments and Bookings
Booking: Appointments can be made online, by phone, or by email. A confirmation will be sent to you.
Cancellation: We require at least 24 hours notice for any cancellation or rescheduling. Late cancellations or no-shows may result in a fee equivalent to 50% of the scheduled treatment cost.
Late Arrivals: If you are late, your session will be shortened accordingly to respect subsequent appointments. Full fees will apply.
3. Consent to Treatment
Before your first treatment, you will need to:
- Complete a comprehensive intake form
- Provide accurate information about your health status
- Give your informed consent to treatment
- Inform the therapist of any changes in your health condition
You have the right to withdraw your consent at any time during treatment.
4. Home Services
For home massage therapy services:
- The address provided must be accurate and accessible
- A quiet and appropriate space must be available for treatment
- The service area covers Ottawa and surrounding areas within 20 km of the Merivale area
- Travel fees may apply depending on distance
5. Pricing and Payment
Rates: Rates are displayed on our website and may be changed without notice. The rates in effect at the time of booking will apply.
Payment: Payment is due at the end of each session. We accept cash, Interac e-Transfer, and credit cards.
Insurance Receipts: Official receipts for insurance claims are provided after each treatment.
6. Professional Conduct
As a member of the CMTO, we adhere to a strict code of ethics. Services are provided in a professional setting:
- Treatments are therapeutic in nature only
- Confidentiality is maintained at all times
- Appropriate draping is used during treatments
- Any inappropriate behavior will result in immediate termination of treatment
7. Limitation of Liability
Massage therapy is generally safe, but like any treatment, it carries certain risks. By accepting treatment, you acknowledge that:
- Results may vary from person to person
- Massage therapy does not replace medical advice
- You have provided accurate information about your health condition
- You will immediately inform the therapist of any discomfort during treatment
8. Complaints
If you have concerns about your treatment, please contact us directly. You may also file a complaint with the CMTO if necessary.
9. Governing Law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario.
10. Contact Us
For any questions about these terms of service, please contact us:
Email: contact@sunisaphlakla.com
Phone: (613) 702-8873